This website, www.kentishchocolates.co.uk, is owned and operated by:
The Kentish Chocolate Company based in Maidstone, Kent, UK.
If you need to contact us please use the email or phone number above.
PLACING AN ORDER
When you place an order with us, you are making an offer to buy products. We will send you an e-mail to confirm that we have received your order.
In the unlikely event that the products are no longer available, or that we have made a pricing mistake, we will advise you of this and there will be no contract between us.
Images of products on this website are for illustrative purposes only. Your products may vary slightly from the image shown on the website.
Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
This contract is covered by English law.
HOW TO PLACE AN ORDER
You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time prior to checkout.
The delivery charge will be shown prior to you completing your order and is currently set at £2.80 flat rate per order.
You will be required to pay for the products in full at the time of ordering.
When you submit your order on the The Kentish Chocolate Company’s website you will then be transferred to PayPal’s secure site to enter your payment details.
PayPal accepts most major credit and debit cards (or you can use your PayPal account, if you have one). At no time are your card details disclosed to The Kentish Chocolate Company.
You will receive an email from us acknowledging receipt of your order. Your order will not be processed until we have received confirmation from PayPal that your payment has been made.
We only deliver within the UK.
Promotional prices only apply during the period stated.
All prices quoted on our website are in GBP (UK £).
Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
Once your order is complete we will notify you by email that it has been dispatched.
DELIVERY & CARRIAGE CHARGES
We only deliver within the UK.
The delivery charge is currently set at £2.80 flat rate per order.
Products will normally be dispatched within 5 working days of your order and payment being received by us.
Any dispatch date provided is an estimate, which can change without notice.
Products are delivered via Royal Mail and normally arrive within 1-2 working days of dispatch. Unfortunately this is not a guaranteed delivery service and so it may take longer.
Sometimes, for reasons beyond our control, such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion or malicious damage (this is not an exhaustive list) we may be prevented from dispatching your products as planned. We will endeavour to dispatch your products as soon as possible however we cannot be responsible where this causes a delay or failure in delivery.
Your order may arrive in more than one delivery.
We will deliver the products to the address you specify on your order.
We will not accept responsibility for loss or damage if the delivery company leaves the products unattended.
Please check the products on delivery – any products found to be missing or damaged should be notified to us via email within 24 hours.
All the products we supply are perishable and are therefore excluded from the provisions of the Distance Selling Regulations.
If you have made a mistake and wish to cancel your order, please contact us immediately via email (email@example.com), and if we have not yet begun to process your order we will arrange a refund.
You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
We will refund all monies paid to us by you including any postage / carriage within 30 days, less any costs due under this contract.
This cancellation policy does not affect your legal rights.
RETURN OF DAMAGED ITEMS
All our products are dispatched in perfect condition, as we take the utmost care in wrapping them. If any items are unfortunately damaged in transit by circumstances beyond our control please contact us via email (firstname.lastname@example.org) to arrange their return and exchange.
If an exchange is necessary, this will be arranged without unreasonable delay and without additional charge. Replacement products will not be dispatched until the original products have been received and checked.
If an item is no longer available we will offer an alternative. However our liability will be to replace the damaged products only and we are unable to guarantee an exact match. In this instance you will have the option of a refund.
The Kentish Chocolate Company (“We”) are committed to protecting and respecting your privacy.
This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site.
INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you:
• Information that you provide by filling in forms on our site www.kentishchocolates.co.uk (our site). This includes information provided at the time of registering to use our site, ordering our products or requesting further services. We may also ask you for information when you report a problem with our site.
• If you contact us, we may keep a record of that correspondence.
• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
• Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, operating system, browser usage and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
• To estimate our audience size and usage pattern.
• To store information about your preferences, and so allow us to customise our site according to your individual interests.
• To speed up your searches.
• To recognise you when you return to our site.
WHERE WE STORE YOUR PERSONAL DATA
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
USES MADE OF THE INFORMATION
We use information held about you in the following ways:
• To ensure that content from our site is presented in the most effective manner for you and for your computer.
• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
• To carry out our obligations arising from any contracts entered into between you and us.
• To notify you about changes to our service.
DISCLOSURE OF YOUR INFORMATION
We will not disclose your personal information to any third party, unless required to do so by law, for example in relation to fraud investigations.
If you prefer not to receive details of new products and special promotions on our products please inform us via email.
This disclaimer details our obligations to you regarding our website. Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.
USE OF WEBSITE
You are permitted to use our website for your own non-commercial purposes. Material on this website must not be republished online or offline without our permission.
The copyright and other intellectual property rights in all material on this Website are owned by us and must not be reproduced without our prior consent.
No part of this Website may be reproduced without our prior written permission.
When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.
VIRUSES, HACKING AND OTHER OFFENCES
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.
LINKS TO AND FROM OTHER WEBSITES
Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.
If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.
If you choose to link to our website in breach of the above, you shall fully indemnify us for any loss or damage suffered as a result of your actions.
EXCLUSION OF LIABILITY
We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.
LAW AND JURISDICTION
This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.